Privacy and Cookies

The Information We Collect

Lime are committed to your privacy when it comes to how we collect and use your personal data.  To fulfil your orders we use your name, company name if relevant, email address, telephone number, billing address, delivery address, your payment information and any further information needed to process your order. If your order is placed online, we also use your IP address to identify the country from which you have placed your order in order to determine the best shipping method for your goods.

To respond to sample requests, product or service queries we use your name, company name if relevant, email address and/or telephone number and address should you wish to provide us with this.

To remember you and view activity on our site we use information about your IP address, operating system and browser type to help us and our advertisers understand statistics data about our users' browsing actions and patterns, this information does not identify any individual further than this. If you have allowed access to cookies, please also view our cookie policy. We may also contact you to remind you about items in your shopping basket that you have not yet checked out.

To send you details of promotions we use your email or physical address, but only if you have opted-in for marketing. You can unsubscribe at any time by using our online contact form.

For any legal obligations we use any information that you have provided to us, to comply with our legal obligations or for other legal reasons - for example, to trace fraudulent transactions.


Who Will Have Access To Your Data?

From time to time, we may use third party platforms to manage and deliver customer relationship management; for example review services, email marketing; online advertising, processing of orders, delivery, returns, refunds and IT services. In providing these services, your personal information will, where applicable, be used by the service provider on our behalf.

We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information and that they are compliant with General Data Protection Regulations.


Your Data Rights

Under GDPR, you have the right to be informed, access, change, erase or object to the processing of your data. You can also ask us to provide you with the data we hold so you can take it to another organisation.


How Long We Keep Your Information

We take active steps to ensure that the personal information you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period, it will be deleted. The period of time is determined by legal obligations to hold certain data, legitimate business interests, consent or for the performance of a specific contract for you.



Our site is protected by a Secure Sockets Layer certificate (SSL) for security.  Where you have chosen a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. Where we have given you an interim password to use, we recommend you reset it as soon as possible.

We ask you not to share your password with anyone. Please create a strong password that should not include easily obtainable personal data, this should not be written down and should be regularly reset.  Should you visit any links to third party sites via our site, please refer to each individual site for their privacy and cookie policies.



Any changes to our privacy policy will be added to this page, and so we recommend that you review it from time to time.



If you have any questions about the policy listed above or want to exercise your rights set out in this Privacy Policy, please contact our Data Protection Officer via our online contact form.

GDPR Data Protection Officer, Lime Modern Living Ltd, 86 Calverley Road, Tunbridge Wells, Kent TN1 2UN, United Kingdom.  We are registered with the Information Commissioner’s Office, Registration Number: A8299914


Cookie Policy

We use cookies for identification, analysis and advertising purposes. By using our site, you consent to the storing and accessing of cookies on your device. This cookie policy is intended to inform you about how we use cookies. This policy should also be read in conjunction with our Privacy Policy above and Terms & Conditions.


What Are Cookies?

Cookies are small files that are sent by us to your computer or another device that we can access when you visit our site in future. We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. 

When you browse our site, we also automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system. We may collect details of your visits to our site and the resources that you access. This is statistical sales data that does not identify any individual and may be used to report sales information to our advertisers.


Necessary Cookies

PHPSESSID:  To enable the site to recognise the same user clicking from page to page and remember everything within your shopping basket.  SESSION: This is for your convenience, the site creates a copy of your initial session so that if you leave the site, the contents of your shopping basket will still be available. If you sign in with an email address and password, these login details are also saved so you can remain logged in when returning (the password is encrypted). If you sign out, your login details are removed from the cookie.


Statistics & Marketing Cookies

Google Analytics  _ga,_gat,_gid

Google /ga-audiences, /user-lists/#

DoubleClickbyGoogle IDE, test_cookie, gwcc

Statistical cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.  It helps us and our advertisers to understand the effectiveness of our marketing budgets and campaigns. The information stored by these cookies can be seen only by a restricted number of employees and Google.

Marketing cookies are used to track advertising spend. They don’t show any confidential information. Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by a restricted number of employees and Google.

Sometimes we'll advertise on third party websites and cookies are used to help us and our advertisers see which advertisements you interact with. We also use cookies to provide you with personalised adverts when you visit other websites, here we use the information we have learned from cookies to tailor this advertising to things we think you will prefer, based on your browsing history within our site. Please check with any external sites that may be linked from our site, for example, links directly to manufacturers' websites and social networking sites such as Twitter and Instagram for more information about their cookie policies.

Please note that you can set your browser to reject cookies or alternatively, delete them.


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