Free Delivery On All Orders In Mainland UK
We also deliver to Aberdeen, The Scottish Highlands, Non-Mainland UK, The Channel Islands and Europe. Please contact us with your full address and the items you are interested in for a shipping quote: email@example.com
Please be aware that it is the customer's responsibility to ensure that any orders will fit through doorways and staircases. If you are in any doubt, please talk to our team who can advise on specific sizes etc. A re-delivery charge may be applied should our team need to return or use more specialist equipment than the standard two-man crew.
Delivery Timescales & Storage
Please refer to each product on the day of order for exact delivery time-scales.
If your order straddles the month of August, please note our Italian manufacturers close for a summer holiday during that period. For your exact lead time, please refer to the time scales on each product at the time of ordering.
Once your order arrives in the UK, we will contact you to arrange your delivery by phone or email. Don't worry if you're not quite ready for your delivery, we offer four weeks free storage. Should you need more, talk to our team about long-term storage costs.
On The Day
Once your delivery date and time-slot have been booked, our dedicated and experienced installation team will telephone you approximately one hour before they reach you to ensure you don't wait in all day for your delivery.
Due to the weight and size of some of our products, once the team arrive, we ask you to ensure any pets and minors are out of harms’ way during the installation. We also ask that you don't help with any lifting for safety reasons.
Upon arrival, let us know where you'd like us to place your furniture and we will install your order in the room of your choosing, ready for use. We will also take away all packaging for recycling.
Recycling: We are committed to disposing of all packaging waste using disposal routes such as Energy from Waste to achieve as close to zero waste to landfill as is possible.
Charity: If you're unable to dispose of your old furniture before we arrive, give us one week's notice and we can take it on your behalf to Hospice In The Weald or the British Heart Foundation.