How long will it take to arrive?
Please refer to each product on the day of order for exact delivery time-scales. If your order straddles the festive season, please allow an extra 3 weeks for the Manufacturers' Christmas closure.
We also deliver to The Scottish Highlands, Non-Mainland UK, The Channel Islands and Europe. Please contact us with your full address and the items you are interested in for a quote firstname.lastname@example.org.
Most deliveries will be carried out by our in-house delivery team. For Aberdeen and the Scottish Highlands, we will contact you if on occasion we enlist the services of a courier company.
How will I know when it's ready?
Once your order arrives in the UK, we will contact you to arrange your delivery date and time-slot by phone or email. Don't worry if you're not quite ready for your delivery, we offer four weeks free storage. Should you need more, talk to our team about long-term storage costs.
Will it fit through my door?
Please be aware that it is the customer's responsibility to ensure that any orders will fit through doorways, corridors and staircases. If you are in any doubt, please talk to our team who can advise on specific sizes etc. A re-delivery charge may be applied should our team need to return or use more specialist equipment than the standard two-man crew.
On The Day
When should I expect you?
Once your delivery date and time-slot have been booked, our dedicated and experienced installation team will telephone you approximately one hour before they reach you to ensure you don't wait in all day for your delivery.
What can I do to help?
Due to the weight and size of some of our products, once the team arrive, we ask you to ensure any pets and minors are out of harms’ way during the installation. We also ask that you don't help with any lifting for safety reasons.
Will you build my item?
Upon arrival, let us know where you'd like us to place your furniture and we will assemble your order in the room of your choosing, ready for use. We will also take away all packaging for recycling.
Can you mount it to the wall for me?
Unfortunately our installers are not permitted to hang, mount objects or make alterations to your home such as drilling holes into walls.
Recycling & Charity
We are committed to disposing of all packaging waste using disposal routes such as Energy from Waste to achieve as close to zero waste to landfill as is possible. If you're unable to dispose of your old furniture before we arrive, give us one week's notice and we can take it on your behalf to Hospice In The Weald, YMCA or the British Heart Foundation.