What Our Customers SayThe effort we put into customer service is second to none. At Lime, we are meticulous about customer care and providing impeccable aftersales. Great shop with some very cool modern furniture and accessories, but what really makes it special is the service - we wanted a mirror but weren't sure if it would suit the space in mind. As soon as the shop closed they brought it round so we could have a look, with the promise of a refund if we didn't like it. We did like it, and will definitely go back to Lime. - Frances
Prompt delivery, great service, table and chairs were a perfect fit. - J. Wyatt I am very pleased with my sofa and my experience with Lime. The sofa arrived on time and as we expected. Thank you to Peter for taking all the packaging away for me. - Mrs Pennington As much as we strive for perfection, as in any profession, things sometimes go wrong. Suppliers let you down or goods are damaged in transit. Here is an e-mail from a customer whose 7 foot ornate silver mirror arrived damaged in transit: Hello Tsungai, I have been meaning to contact you for a while but have been very busy working and sorting the house out. I just wanted to let you know how pleased I was with the way you sorted out the problems we had with the bedroom mirror - you managed to turn what looked like a total disaster into a complete success.We are delighted with the mirror and will pop in and see you next time we are in town as there are some other bits we need. The measure of a person is often how they deal with problems, as you may never get to really know them when things are going well. When the chips were down you excelled and if you continue with so much empathy and diligence I am sure your business will be very successful. -All the best, David |
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